2011年12月期通期決算の最終損益は28億ポンド（約32億9,000万ユーロ）の赤字となり、赤字幅は前年の3億2,000万ポンドから急増。ローン保険を不当に販売した顧客への補償が32億ポンドに達し、収益を押し下げた。
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